🎯 30-Day Satisfaction Guarantee
Return your unworn Golden Goose sneakers within 30 days for a full refund or exchange. Your satisfaction is our priority.
Return Eligibility
We accept returns under the following conditions:
- Items must be returned within 30 days of purchase date
- Shoes must be in original, unworn condition
- All original packaging, tags, and labels must be included
- Items must be free from odors, stains, or signs of wear
- Original receipt or order confirmation required
⚠️ Items NOT Eligible for Return
• Worn or damaged shoes
• Items without original packaging or tags
• Custom or personalized sneakers
• Sale items marked as "Final Sale"
How to Return Your Order
Get Return Label
We'll send you a prepaid return shipping label within 24 hours
Pack & Ship
Pack items securely in original packaging and attach the return label
Processing
We'll process your return within 3-5 business days of receipt
Refund Information
Refund Timeline
| Payment Method | Processing Time | Total Timeline |
|---|---|---|
| Credit Card | 3-5 business days | 5-10 business days |
| PayPal | 1-2 business days | 3-7 business days |
| Bank Transfer | 5-7 business days | 7-14 business days |
Refund Details
- Full purchase price will be refunded to original payment method
- Original shipping costs are non-refundable unless item was defective
- Return shipping is FREE with our prepaid labels
- Partial refunds may apply for items not in original condition
Exchanges
Need a different size or color? We make exchanges simple:
- Follow the same return process and specify "Exchange" as reason
- We'll send your new item as soon as we receive the return
- No additional shipping charges for size exchanges
- Price differences for different models will be charged/refunded
Size Exchange Policy
We understand finding the perfect fit is important. Size exchanges are processed as priority returns, typically completed within 5-7 business days total.
Defective or Damaged Items
If you receive a defective or damaged item:
- Contact us immediately within 48 hours of delivery
- Provide photos of the defect or damage
- We'll arrange immediate replacement or full refund
- All shipping costs covered by us
- Keep the defective item until we provide return instructions
International Returns
For customers outside the United States:
- Same 30-day return policy applies
- Customer responsible for return shipping costs
- Items must clear customs and may be subject to duties
- Contact us for guidance on international return process
- Refunds processed once items are received and inspected
Questions About Returns?
Our customer service team is here to help!
Email: [email protected]
Phone: +1-212-555-0147
Hours: Monday-Friday 9:00 AM - 8:00 PM EST
Response Time: Within 24 hours
Additional Terms
- This policy is subject to change with 30 days notice
- Special promotions may have different return terms
- Returns must comply with all applicable laws
- Golden Gooses Shoes reserves the right to refuse returns that don't meet our criteria
- Fraudulent returns may result in account suspension
Last Updated: January 2025